cant change domain ip from godaddy

Jerry1877
Visitor
3 0 0

Hello, i recently bought a domain for my website off a 3rd party (godaddy) and when i try and change the type a domain to the ip shopify gives me, the ip says "unable to edit" also, the ip that godaddy gives me and that shopify gives me arent that different, its a 2 number difference, if anyone could help that would really be appreciated!

Reply 1 (1)
Blair
Shopify Staff
Shopify Staff
1511 214 184

Hi @Jerry1877,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with connecting your domain, to ensure this gets resolved.

 

As you're connecting a third-party domain to the shop, you will want to confirm that the DNS Records are correctly pointing to Shopify. To learn more about this, you can check out our Connecting Third-Party Domains document as it touches on this further. 

 

These DNS Records include: 

 

  • Point the A record to the Shopify IP address 23.227.38.65.
  • If necessary, change the Host name to the @ symbol.
  • Delete any other A records on the domain if there are any present.
  • Point the CNAME record with the name www to shops.myshopify.com

 

If you're having trouble locating where to make those adjustments, you can connect with GoDaddy directly as they will be able to provide further assistance. Once successfully completed, you can then connect the domain to the Shopify admin. To acheive this, you can:

 

  • Head to Settings > Domains, from the Shopify admin. 
  • Click Connect existing domain.
  • Enter your domain, such as johns-apparel.info, and then click Next.
  • To confirm that your domain is connected to your Shopify store, click Verify connection.

 

It's important to note that it might take up to 48 hours for your domain to be verified. After it's verified, your domain is listed in the THIRD-PARTY DOMAINS section of the Domains page with the status Connected.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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