Changing banks

New Member
2 0 1

I'm trying to change bank accounts. When I input the routing and account number to confirm the old account it tells me it does not match what is on record. However, I know it is the same numbers. Anyone else had a problem with this?

Reply 1 (1)
Shopify Staff
Shopify Staff
386 25 62

Hi there, @dannyisok86 


Thanks for reaching out and sharing your question in the Community Forums! 


You mentioned that you're in the process of inputting your routing and account number to change your bank account information but are receiving an error that the information does not match. When updating your account information, are you following the steps within our Configuring Shopify Payments help resource?


If so, the next best course of action is to reach out directly to our Live Support Team to investigate further. Our Support team will be able to authenticate your account and take a closer look to ensure your Shopify Payments bank account can receive Payouts. You can contact our Support via chat, email or scheduling a call-back for phone support. For better visibility, I'll share the steps below.


How to Contact Shopify Support:


  1. Navigate to our Contact Shopify Support page and login or select your store.
  2. Type a topic in the search bar and click Search.
  3. On the following page scroll down to Get Support and select Continue.
  4. You'll then be presented options to contact our Support team.


If you experience issues while contacting our Support team, please feel free to reply directly to this thread. I'll be happy to further investigate.

Victoria | Shopify 
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