Checking Out Only Allows Credit Card Manual Entry

Checking Out Only Allows Credit Card Manual Entry

Audy
Visitor
3 0 3

We have recently started using Shopify as a brick and mortar store.  Every morning when we come in, credit card reader is not connected.  This morning it took a while to connect it, and it shows as connected.  However, when we do a transaction and try to use credit card, it only shows "Credit Card (Manual Entry)".  Any suggestions on how to fix this?

Replies 3 (3)

Ralphiegirl
Visitor
1 0 0

Did you ever find the answer?

Victor
Shopify Staff
2611 236 555

Hi @Ralphiegirl,

 

Thank you for reaching out. What card reader and payment gateway are you using with Shopify POS?

Victor | Social Care @ Shopify 
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astewart
Visitor
1 0 1

Hi Victor, I’m having the same problem. I was using the chipper but I thought maybe I needed to upgrade and just got the tap and chip and I still only have manual entry for credit cards