When I try to view the checkout page while I'm setting up my site, I keep getting an error that says:
This page is not compatible with the editor due to one of the following issues:
And then I can do nothing else. It gives me the option to fix the code but that is WAY beyond my capacity.
Are you using an app that applies custom code to your checkout process? If yes, you should consider contacting their customer support.
Please share your website link so I or other community member can look into this.
Also, it would be relevant if you can provide the details about the code fix.
Welcome to the Shopify Community! Thanks for sharing your question here and we hope you're enjoying the platform so far.
The error message you've shared comes up when trying to access the checkout page from the drop-down menu in the theme editor. This error usually occurs if the SSL on the primary domain has failed.
In order to resolve this, could you double-check your DNS settings within your third-party domain provider account? You'll want to ensure the following:
For more information, check out our resource on enabling secure connections to your Shopify store.
It looks as though you might still be getting set up on the platform. I'd be happy to share with you some getting-started resources to make the onboarding process a smooth one.
Feel free to plug in any other questions you may have here. Looking forward to hearing back.
Thanks for your reply, @Breean.
Yes, to confirm your A Record should be 220.127.116.11. You can only have 1 CNAME record. You'll need to point the CNAME record with the name www to shops.myshopify.com. We have more information on what your DNS records should look like in our help center resource.
If you'd like our team to take a look at what DNS settings are listed, please share your domain in this thread.
Thanks for sharing that information, @Breean.
On my end, I checked your custom domain records for quietedminds.com. The domain points to Shopify and there are no messages indicating there's an error with your DNS settings.
If you're still seeing the error message in the theme editor when trying to access the checkout, could you please create a support request via the Shopify Help Center? There may be additional information our team will need to look into. Through our community forums, we are unable to access account-specific data. However, I can confirm there are no longer any issues with your domain DNS settings.
Welcome to the Community, and thanks for joining the thread.
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