Dear Shopify (users),
For a brief summary, see the lowest part of this post.
Shopify has been the number one platform for me for several years when it comes to E-commerce. However, in recent months there have been a lot of problems that cause me and many others to doubt whether this is the best platform.
The current problem I am running into is that some customers cannot checkout on my shop. My conversion rate has dropped very hard, that while the input on my marketing platforms is exactly the same. Therefore, I am convinced that there is a problem during checkout. I have also received emails from customers that they could not proceed to checkout because they got the following error; saying "there was a problem with our checkout". This also results in more than 1 abandoned checkout per customers, sometimes I can see 5-6 for 1 person.
I have contacted Shopify support 10x already but they can't do anything for me. Support has already created 3 tickets in the past few weeks but still NO response from Shopify. Right now we are in the starting blocks of Q4 and many sellers are ready to pop. However, that is not going to happen if the checkout is not fixed.
There was a fix going around on these forums to adjust some code in the cart.liquid, however this does not work at all.
Chances are that I and others will look for other webshop platforms. I would like to avoid that because Shopify is still the best in my eyes. How well known is this problem at Shopify and are measures already taken?
Summary;
- Checkout problems since early September
- Multiple (2-5) abandoned checkouts per customers
- Ignored by Shopify helpdesk
- Google Tag manager fix doesn't work
- Losing a lot of money
- Desperately looking for solutions
- Q4 is coming, this needs to be fixed!
What I tried to fix it (none of it worked);
- Change cart liquid files to /cart
- Remove all apps that interfere with my checkout
- Target Android users only
- Target IOS users only
Main questions;
- Is there a fix for the checkout bug already or is Shopify working on a fix?
- Do you experience checkout problems? Are you already in contact with Shopify? Please post below
