Re: Checkout says “there was a problem with our checkout

Checkout says “there was a problem with our checkout

Sleekbyshanz
Visitor
2 0 4

customers have been complaining how they’re not able to place orders bec a page saying “there was a problem with our checkout” pops up, pls help so I can fix it ASAP,  losing customers

Replies 24 (24)

Gabbybartolo
Excursionist
18 0 8

This has been happening to us too, I think it's a Shopify error

Gabbybartolo
Excursionist
18 0 8

flathatcreative
Visitor
1 0 0

Having the same issue as well at www.flathatcreative.com

Gabbybartolo
Excursionist
18 0 8

is it still happening for you?

EtienneDG
Excursionist
15 0 12

Still happening here! I contacted Shopify twice last week twice and haven't received a reply yet. The agents were not aware of the issue which is beyond my understanding. The issue was raised for more than a week and no solutions yet

EC714
Visitor
1 0 0

I am getting that error now too but just set mine up. Did you get it fixed? 

Gabbybartolo
Excursionist
18 0 8

Nope, our web traffic is down too. It seems whenever there's a customer that is affected it duplicates the checkout in customer behaviour x 6 as well.. Shopify have ignored all my complaints and are saying there's no issue. We will be changing over to WooCommerce today, it's cost us way too much

Sb9
Shopify Partner
5 0 1

Seems to be affecting a lot of stores. 

 

from what I can gather, it’s only displaying for customers using older versions of Safari (both iOS and Mac) I’ve contacted Shopify twice and they’ve just told me to tell the customer to change browsers. Not helpful at all, especially when most customers don’t contact you about it. 

Worst part is, you can’t update the language on this page either. Would love to know when there’s a fix 

Gabbybartolo
Excursionist
18 0 8

It's horrible. This would make sense as I can't edit our store on safari anymore, it just never loads the theme editor.

RayFranchi
Visitor
1 0 0

We are having the same issue. We had the first client complaint 4 days ago!

 

Akhil3
Excursionist
44 0 6

Same with us, has anybody managed to find a solution. Losing customers big time.

EtienneDG
Excursionist
15 0 12

Yes, really frustrating. It's been 10 days now for us. Here's the latest update: https://twitter.com/ShopifySupport/status/1567605272796880896

But that's nonsense because Android devices have the issue as well

Gabbybartolo
Excursionist
18 0 8

The worst part is the fact Shopify keep saying there's no issues, so it seems like there won't be a resolution.

Sb9
Shopify Partner
5 0 1

Didnt realise Android was affected too. Haven't had any customers on my end reporting this.

 

Looks like the issue has been resolved for me on OSX - can't replicate it any more.

EtienneDG
Excursionist
15 0 12

So out 40 people that contacted, one was from Android.

We're still experiencing this issue. Anyone else?

Gabbybartolo
Excursionist
18 0 8

Yes, same here. Us a lots of other Shopify merchants on twitter

TheCC
Visitor
2 0 0

Another one here, reached out to support multiple times and have been advised to give troubleshooting info to customers. I've had our store added to the ticket regarding this checkout issue, but they said it needs enough stores adding before they look at it, so everyone needs to report this to them to get this raised as quick as possible. 

EtienneDG
Excursionist
15 0 12

Anybody found a solution on their end?

fietslicht
Visitor
2 0 1

I have this problem aswell, any solution yet? Losing about 30% of my sales..

KarenWoods
Excursionist
21 0 3

Hi. Did u manage to get this sorted. I’m having the same problem thank you 

Querta
Visitor
1 0 1

I just wanted to point out that we are facing the same issue.

Our dropoff from checkout to conversion has doubled! since september.

 

This is really frustrating to be honest, we are powerless at this point.

 

We have contacted support and the tech team is looking into this problem.

 

I hope this will be solved soon for everyone.

anothermerchant
Visitor
1 0 0

Also seeing this reported by our customers today.

 

Incredibly frustrating given this is shopify's _one job_.

 

Asking customers to 'just try with google chrome' is ridiculous and lazy. You are either a web platform or a google app. Pick one.

Sb9
Shopify Partner
5 0 1

I thought this was resolved but we had another customer submit the screenshot today. Safari browser. 

goodmates
Visitor
2 0 0

Hello, this just happened to us as well 😞 What is the latest solution?