Collection problem

Karlie
Shopify Staff
Shopify Staff
656 54 121

Hello, @BonniesOnline!

Karlie here from the Shopify Support Team! Our support team would be happy to dig into your account for you. I'm not able to dig into your account through the Shopify Forums Community, so what you will want to do is follow the prompts from our Help Page, here, to get in touch with our team via chat, email or callback. 

 

 

Karlie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
kyliew
New Member
2 0 0

Hi. I have the same issue with the text of "To add this collection to your online store's navigation, you need to update your menu". Please help.

Kind Regards,

Kylie

0 Likes
BonniesOnline
New Member
3 0 0
Hi,
I still get the same issue but I noticed a cross in the top right of the notification so I clicked it and it closed it. I was then able to carry on with publishing the collection. It happens every time so must be a Shopify glitch as no one has contacted me with a reason or resolve.

I hope this helps.
0 Likes
kyliew
New Member
2 0 0

Hi Bonnie, 

Thanks for your response. 

I tried your great suggestion but still no luck. 

It's quite frustrating!

I'll continue to try!

Cheers, 

Kylie 

0 Likes
twistedbliss
New Member
1 0 1

I had the same issue. Each product in the collection has to have Online Store selected in SALES CHANNELS AND APPS.

Karlie
Shopify Staff
Shopify Staff
656 54 121

Hello, @BonniesOnline @kyliew @Alex202020 @twistedbliss!

Karlie here again! I've reached out to our internal team and the notification you're seeing will show up when a collection is showing available online, but it's not yet linked to one of your navigation menus (footer or main). A banner will show up and it will let you know that you need to add your collection to one of your menus. This banner notification is to notify merchants that while their collections are showing as visible, that they aren't yet connected to their storefront. To add the collection to your navigation menu, you can simply click on 'update your menu' from the banner notification or you can follow our step by step guide, here.

I hope this has answered your question. If not, or if you have any further questions please let me know. I will be happy to help!

 

Karlie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
FLDCustomCards
New Member
1 0 0

This doesn't help. your instructions are not clear and have been fighting with this for 2 days!  I am so frustrated!!  Obviously this isn't "clear" given the number of questions!

0 Likes
NatNatie
New Member
1 0 2

God bless you!!! Thank you, you have helped me so much. It took me 2 hours to find the answer. Guys, you don't have to edit the collections, you have to edit the product. In the column on the right there is "SALES CHANNELS AND APPS" click "Manage" and select "Online Store". Then the product will appear in a collection on your site. Thank you, twistedbliss, for your help. Good luck and success in everything!!:))