Coming Soon Page not working on mobile only PC

[Labeaute]

Hi,

Can Someone help me?

I have created a coming soon page password protected, it seems to work on a PC but doesn't work on mobile.

https://labeauteconscious.com/

Can you please help me? it's very frustrating considering most people check websites on their mobiles.

[Opeyemi_pro]

Are you talking about the coming soon page protected by Shopify store if it is.

Its showing on my phone or is that not it you can futhur more discuss it with me do I can be of assistance 

[Labeaute]

Thanks for getting back to me. The homepage display isn't the same on my pc and on mobile.

The pc display has the picture and text I chosen meanwhile the mobile display is something I didn't do at all and the background is all white. 

Hope it makes more sense.

[Opeyemi_pro]

Yes not bad though still better since it still pass the same information you want to the audience I think you're good to go with it and also how's your store designs coming up?

[Labeaute]

I am not sure to understand your reply. I would like for my homepage on my
pc to be the same if I go to the website through my mobile phone.

Telling me it's conveying the same info isn't really helpful. I need the
website to be the same across devices.

[Opeyemi_pro]

Sorry about that I got you wrong can you share me the image of the view you have for the PC mode I would like to see it 

[Labeaute]

No problem, it's just a bit frustrating. Didn't mean to come across a bit
rude.
Anyway I have attached the pictures of the website display and the one you
see on mobiles.

[Olivia]

Hi, @Labeaute!

Welcome to Shopify Community.

Thank you for sharing your question with our network. I don't see any images attached to your latest response, though I did visit your website from several mobile devices to rule out any local errors.

I do see that your website is successfully password protected even on a mobile view, so I am wondering if your phone's browser may be caching a version of your site where the password was previously entered. To rule this out, can you attempt the following troubleshooting steps:

• View your website from a private or incognito window on your phone's browser
• Try from a different device altogether

Please let me know the results of that, and include a screenshot once again.

I look forward to your reply,

[Labeaute]

Hi Olivia,

Thanks for looking into this. I have several people trying and it didn't work on their mobile. 

I have attached the PC view and Mobile view.

Hope this helps

[Olivia]

Thanks for your reply, @Labeaute!

I appreciate the screenshots you provided, as I think I know what may be going on. The password page, which is visible in your mobile view screenshot is separate from your home page, which is visible on your PC view. 

The password page itself is working as expected, and is what you see when you visit your site using an incognito or private window on a desktop.

Please let me know if that helps further clarify your experience.

Warm regards,

[Labeaute]

Hi Olivia,

I never saw your reply for some reasons. But my issue has remained the same
but I am hoping when I am done working on the website and becomes live it
will be working/displaying as intended.

If not I will just move to another website host platform really.

[Olivia]

Thanks for your reply, @Labeaute!

To further clarify, your password page is working exactly as intended. Here is a screenshot preview of what a typical visitor would see the first time visiting your site.

Desktop view:

Mobile view:

As you can see, both screenshots depict a view of the password page. The page you shared in your desktop view, appears to be your home page.

That is only visible to visitors if they enter your site with a password, or once you disable password protection from Online store > Preferences. 

I trust that helps clear it up, but let me know if there's any confusion.

Warm regards,

[Olivia]

Hi, again @Labeaute.

I haven't heard back from you since my latest reply, so I wanted to follow-up to see if the insight I provided was helpful or if there's still any confusion on how your password page vs. homepage should work.

Please follow up with me as soon as you can so I can make sure you are supported throughout your store set-up journey.

I look forward to your reply,

[Labeaute]

Hi,

Thanks for reaching out.
I unfortunately moved to another platform due to constant issues on
shopify.
Thanks anyway.

[Olivia]

Thanks for your reply, @Labeaute.

I'm sorry to hear that Shopify was not the right fit for your needs, and that we couldn't support you the way you needed.

I completely respect your decision and understand if you were able to get a better fit. 

With that being said, if you choose to give us another chance in the future please do make sure to connect with me so I can make sure you are supported.

Happy selling!