Connect to Dynamic Sources not loading

[michaelmorgan]

I'm having issues with the theme customizer for some of my clients. When I try to connect to a dynamic source, it stays stuck loading. Does anyone know why this is happening? I contacted Shopify support already and they couldn't figure out the issue. I don't have this issue on my Dev store, but this has occurred for a freshly installed Pipeline theme and Parallax theme.

[Small_Task_Help]

Hi,

Hope the following will help

• Check Theme Compatibility and App Conflicts
• Hope you are using updated theme and app
• Check for Broken Dynamic Sources
• Clear Browser Cache and Cookies
• Check Shopify Store Settings and API Issues
• Check Theme Customizer Compatibility with Metafields

[michaelmorgan · Accepted solution]

I figured out the issue. I needed access to products in my client's store. The client doesn't have products in the store and I wasn't using product metafields, so I found it weird when Shopify support said to get access to it, but it worked.