Connecting Digital Products with Google Merchant Center

Connecting Digital Products with Google Merchant Center

opensoulmusic
Tourist
5 0 3

Hi,

 

I'm currently attempting to launch my digital products in Google Merchant Center and am running into a snag.

 

All of my products are receiving the error "Limited performance due to missing ISBN or GTIN"

 

However, all of my products are digital goods. Specifically, they are Music Software Presets and Audio Sample Packs that do not have a GTIN (to the best of my understanding).

 

How do I get past this problem to successfully promote my products with Google Ads?

Thanks so much in advance for your advice and help.

Replies 6 (6)

made4Uo
Shopify Partner
3840 716 1177

Hi @opensoulmusic 

 

When you go to your Google Merchant and click All products, then the product, you should have an option to check the checkbox below

made4Uo_0-1686177079275.png

 

 

 

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opensoulmusic
Tourist
5 0 3

Hi, thanks so much for your response!

 

Unfortunately, only about half of my products have that as an option. On my two flagship products, it's missing. This is what the fix pop-up presents for these two products:

 

Screen Shot 2023-06-09 at 3.50.08 PM.png

 

Do you have any suggestions for how I can get this resolved?

 

Thanks so much!

made4Uo
Shopify Partner
3840 716 1177

Please make sure that you provided the brand name

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opensoulmusic
Tourist
5 0 3

The brand is included in product details. There still isn't a checkbox for "No Unique Identifier" with this product. Do you have any suggestions for how I may be able to fix this?

JenniferMass
Visitor
2 0 0
I've decided to turn to digital product specialists on Fivver.
JenniferMass
Visitor
2 0 0

Same issue here. I created the digital files myself. What option do we have if we have not GTIN? I don't see the "What to do" field. Thank you.