Connecting shop to google merchant, but not working: "Confirm that you've added contact information"

Connecting shop to google merchant, but not working: "Confirm that you've added contact information"

aitches
Visitor
1 0 0

Hi all, 

 

I am trying to connect my webshop https://aitchesjewelry.com/ to google merchant, but i cannot seem to pass the verification step "Confirm that you've added contact information to your online store".

 

I have added all sorts of contact information: emails, phone, chat, contact forms. Just i don't want to add my address (because it's my home address). But still i cannot connect to Google because the step is not passed.

 

When looking for an answer online, i see that other people get some check boxes (address, phone, email), but I don't get that option (i tried chrome, edge, and android app). 

 

Any suggestion how to solve this? Many thanks!

 

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aitches_1-1685877661980.png

 

Reply 1 (1)

EmmanuelFlossie
Shopify Partner
3142 230 757

 

Make sure to add the contact page in your checkout as well. Currently missing.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.