Contact Form Submission Email

Promod_Gogoi
New Member
4 0 0

Hi there.

 

I have store that is using the Venture theme. For the contact us page, I used the built-in contact form template.

While the page has been set up without any issues, whenever a customer fills up the contact form and presses on submit. They get a captcha and once they fill the captcha, the confirmation message is showed.

However, we aren't receiving the message on our end in e-mail, nor is there a way to check the submissions for the contact form in the admin panel either.

My domain is a GoDaddy domain and it has been authenticated too.

General settings already has the e-mail set to where I wanna receive the e-mail.

 

I need help with this.

Store URL: www.bamzoo.in 

Password: BamzooByCapyour@69

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Michal17
Shopify Partner
820 73 147

Hi @Promod_Gogoi 

Hope you're having a great day!

Have you activated the Google search console for your domain?

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Promod_Gogoi
New Member
4 0 0

I haven't.

However, I do receive other types of mails like order confirmations and messages sent through the customer page.

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Promod_Gogoi
New Member
4 0 0

@Michal17 

What relation does the Google Search Console have with form submission mails?

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Michal17
Shopify Partner
820 73 147

Hi @Promod_Gogoi 

Check your spam. An unverified domain on the Google Search Console can have problems with spam mails all the time.
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Promod_Gogoi
New Member
4 0 0

Thank you for your reply @Michal17 

The domain has been verified with Google Search Console and I've already checked the spam folder. I still don't see it there.

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