Contact Shopify Support Not Working, no way to get in contact

[treeforest]

Hi.  I really need to contact Shopify Support.  Every time I chat in their robot chat & ask for a representative it says "Click this link", every time I click the link there is just random code on a new page it's not even a webpage.  I need to enable Shopify's CCS API to use a calculated shipping app.  Do I just speak w Shopify for this or can I do it on my own?  It's important bc it's the last thing holding me back from moving forward w the store.  Thx.  

[Ivy · Accepted solution]

Hi there, @treeforest.

Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. If this is not working for you, please try the following troubleshooting steps:

• Clear your cache and cookies on your browser. After this, completely reboot the browser.  
• Try on another web browser or an incognito window.   
• When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.    
• Try another device or on the Shopify Mobile app.
• Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)  
• Ensure there are no pop ups being blocked in the web browser.   
• Ensure you do not have any firewalls or pop up blockers enabled on the device

If after all of these steps you still cannot access live support, please reply here to let me know. Thanks! 

Thanks so much!

[treeforest]

Hi, thank you so much!  I was able to get in contact with them through chat, after using an incognito window.

[amaka]

My Shopify store is offline, and I also am not ready to get help from support. What is going on?