My contact us page is not working, customers are able to use it and looks to them that it is working but we are not receiving the messages. We are on a paid subscription - could you please help?
Please make sure your email in your Shopify store admin > Settings > Store email is correct and can receive emails.
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Welcome to the Shopify Community!
I understand your Contact Us page is working as expected on your storefront however, you're unable to receive the messages once they are sent.
To gather further insight, could you advise if you're receiving other Shopify emails? For example, CSV reports, New Order notifications, Payout notifications and Staff account related emails?
Could you also ensure you're checking the Sender Email? This can be located in your Shopify admin > Settings > Notifications section. Contact Form submission emails are sent to the Sender Email and not the Store Contact Email.
Another method to try is removing the email address from the list of recipients, save and then re-add the email to the list of recipients. I'll share the steps below on how to remove/re-add this.
By following the above steps, it should trigger the proper creation of these notification subscriptions, and going forward the emails should send through the courier as normal. To test this, you can click Send Test Notification.
Please let us know if the above steps have helped resolve the issue.
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