I'm noticing that my orders and "sessions converted" and "reached checkout" under Online store conversion rate (Analytics tab), does not match up with what I see under the same dashboard for Orders. For example, every day I see that i might have 10 orders, but that only 8 people reached checkout and that only 6 sessions converted. That's not possible.
When I called (3x) they've given me the excuse that oh maybe someone left a page open from the day before, or book marked a page, but this is happening literally every day. There's no way that many people are exhibiting that behavior. Anyone else have this issue and get it resolved?
We have the same problem. We have for example 5 orders but it said 0 people ordered, an 0 people added to cart etc. I can't understand why the number of total sales isn't aligned with the total orders. It seems like a simple calculation. Is Shopify fixing this?
Found the issue and discrepnecy, if you use an external sales source like Tapcart, Shopify doesn’t include the orders in your Shopify conversions. Check your other sales channel 🤞 hope that helps
I manage multiple stores and they all have the same problem.
A session for Shopify or Google is by default only for 30 minutes. So it can't and shouldn't be happening because someone has left the page open one day before.
I haven't found a solution to this and would be glad if anyone else who might be reading this could help.
I am wondering if your analytics data preference is set at "collected before consent" or "collected after consent"?
We have a similar issue. Our store seems to be getting the right numbers when the setting is at "collected before consent", but it becomes incorrect when its "collected after consent"
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