Could not connect domain to Shopify

Shopify Partner
1 0 0

I cannot connect my 3rd party domain to Shopify. After I've configured my domain according to the docs and I've waited at least 48 hours, the domain is still not connected.


Screenshot 2023-10-02 at 17.17.15.pngScreenshot 2023-10-02 at 17.16.22.png


Do you have an idea what could be the issue?




Reply 1 (1)
Shopify Staff
Shopify Staff
1518 217 185

Hi @bartalisk,


Thank you for reaching out to the Community. I'm happy to provide some assistance with your domain, to ensure this gets resolved. To confirm I'm fully understanding, are you still experiencing this issue?


If so, it's likely that the domain is still in the process of propagating to your shop. This can take up to 48 hours but sometimes longer, as the domain needs to be successfully verified. I was able to confirm however, that the DNS Records are all correctly pointing to Shopify. Due to this, I recommend allowing for some more time to pass to see if this helps to resolve.


If after another 24 hours, you continue to see those errors, please feel free to connect with us directly. This will allow our support team to take a closer look as we wouldn't have access to any account information here on the Community. 


The connect with us, you can: 


  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.


Please let me know if you have any other concerns. 

Blair | Shopify 
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