CSV product file Error

StefanG1
Tourist
3 0 2

Hello, i'm new here 🙂

I wanted to import my products via CSV file.

I went to page PRODUCTS and clicked import. Then i browsed for my csv file and uploaded it. It started uploading but then stopping and nothing.

I tried to use Store importer but again nothing (at least it displays an error). I uploaded many times diffrent csv files and it says that is not recognised.

StefanG1_0-1635925599241.png

Thank you!

Replies 7 (7)
channelup
Shopify Partner
675 34 143

Hi

Make sure you save the file as UTF-8 CSV. You can also try importing it into Google Sheets and exporting as UTF-8 file from there.

Regards

Tom

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StefanG1
Tourist
3 0 2

Again, the same error. Now the file is CSV UTF-8. This is from Store Importer. From the admin panel in the Shopify store the error is "Failed to fetch".

StefanG1_1-1635929224305.png

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Andrew
Shopify Staff
Shopify Staff
1592 159 295

Hi @StefanG1,

Great that you're using a CSV file to import products into your store. You'll need to ensure that you're using the right CSV file format. Luckily we have a CSV example file you can work from.

We also have a handy video you can follow along with, to make sure you don't miss any crucial steps:

Could you give that a try and see if that helps? If not get back to me here and I'd be happy to help you further.

Andrew | Social Care @ Shopify 
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StefanG1
Tourist
3 0 2

Hi,

I compared the file from my supplier, the example file and even the page in your site and everything is almost the same (some not required columns are missing only).

But still not works 😞

Andrew
Shopify Staff
Shopify Staff
1592 159 295

Ok, thanks for that information!

For our system to read the file it would need to 100% meet our formatting requirements exactly, so the omission of columns and information would not work. Please use the example file linked above to transfer that inventory over!

Andrew | Social Care @ Shopify 
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ptoatgrowbix
New Member
4 0 0

Hey, I got the same error this morning. I exported all products from a store and found/replaced a typo. When I tried to import them back I got the error. The csv was over 7000 rows. When I broke it down to parts it imported perfectly.
CSV size seems to be a factor 🙂

Andrew
Shopify Staff
Shopify Staff
1592 159 295

Hi @ptoatgrowbix,

CSV size is certainly a factor. As we outline in our help guide for Importing Products with a CSV, your product CSV can't exceed 15 MB. If you get an error when trying to upload a new CSV file you could verify that it doesn't exceed the size limit.

Andrew | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog