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custom domain error

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i already updated my Domain DNS settings but still shows error again and again i try reconnect the domain and after some time error notification again shows DNS settings screenshot attached.



Reply 1 (1)
Shopify Staff
Shopify Staff
1484 160 222

Hi, @Eshopix!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.


I understand that you are having issues connecting your domain. I appreciate you for sharing some screenshots to further outline this issue. I can confirm that I was able to access your storefront through your domain. If you recently made any changes to your DNS settings, then it's common that these changes require some time to fully propagate. The actual time for this can depend on several factors but you will want to ensure that your DNS settings are correct and wait up to 72 hours. Since you are using a third-party domain, you will want to ensure that you have the following information:

  • your login information for your third-party domain provider account
  • your domain provider's requirements
  • the Shopify IP address
  • the www CNAME record

We’d be happy to continue assisting you through the available contact methods in our Help Center. Once you're there, log in to your account, select a topic, and scroll down to the bottom of the page to select a contact option.


Let me know how this goes!

Mac | Social Care @ Shopify 
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