'Custom Liquid' not displaying Senja testimonials

[QVshop]

Hi there, I am wondering if you'll be able to help.

I am struggling to add my testimonials to my new website.

For my current website theme, Kingdom, there are 'Custom Liquid/HTML' code blocks and I've been able to paste in this code below for the Senja testimonials and they show up nicely:

<div class="senja-embed" data-id="a537624c-9c09-4ce2-b8f4-2424abca0ad1" data-mode="shadow" data-lazyload="false"></div>
<script async type="text/javascript" src="https://widget.senja.io/widget/a537624c-9c09-4ce2-b8f4-2424abca0ad1/platform.js"></script>

But for my new website, I am using the Sense theme. The code blocks on the pages are labelled 'Custom Liquid' so slightly different. I have tried pasting the same code into the blocks but the testimonials are not showing.

Any help here is very much appreciated,

THANK YOU!

Hannah 🙂

[INA_MSWEB]

Hello,

I am San from MS WEB Designer.

If the liquid block section isn't working, please look into the issue with that section and let us know. If everything seems fine, you will need to set up a new HTML or liquid block section to showcase your Senja testimonial work.

Do let me know in case of any concerns.

Regards,

San

[QVshop]

Hey @INA_MSWEB.

I really appreciate you getting back to me! Are you able to clarify what you mean? I am a bit unsure.

I have gone to the preview version of my site and inspected the element to see that the website knows that the custom liquid block is there, but despite this and having the custom liquid on there, it is of course still not showing up. 

This is the code I want to add in...

<div class="senja-embed" data-id="a537624c-9c09-4ce2-b8f4-2424abca0ad1" data-mode="shadow" data-lazyload="false"></div>
<script async type="text/javascript" src="https://widget.senja.io/widget/a537624c-9c09-4ce2-b8f4-2424abca0ad1/platform.js"></script>

Any more suggestions are welcomed, below is a link to the preview version of my site. As mentioned, it worked fine as Custom Liquid/HTML on the Kingdom theme, it only appears to be an issue on the sense theme.

https://8asctyrk7mjxs50z-66843214124.shopifypreview.com

Thank you,
Hannah 😄

[INA_MSWEB]

Hello,

Thanks for your reply.

We got your concern.

For this backend access is required as there may be some theme issue.

Do let me know in case of any concerns.

Regards,

San

[QVshop]

Hey San, 

Thank you once again for your help it is much appreciated. Sadly, I don't know what to look for in the backend.

I have also tried this same code block in the Dawn theme and it is not working. Both Dawn and Sense have 'Custom Liquid' blocks but Kindom has 'Custom Liquid/ HTML' blocks in the editor.

What do you suggest? thanks a million, Hannah 😄