Customer Account URL not working

boxy1 · ‎08-07-2024

My customer account URL links do not work. When I click on them, they take me to my homepage instead of the customer account form. I have spent around 7 hours with Shopify trying to fix this issue. Shopify tell me that the links are working at their end. However, I have tried them on three different devices, cleared caches, etc., disabled VPN and nothing works. What I am seeing and what Shopify is seeing, is completely different. Please can someone help me with this issue! I cannot launch my store until this fixed. Thank you.

Dan-From-Ryviu · ‎08-07-2024

Hi @boxy1

Could you share the link to your store to check?

- Helpful? Like and Accept solution! or Buy me coffee
- Ryviu - Reviews & QA app: Collect product reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Shopee, Dhgate and CSV.
- Lookfy Gallery: Lookbook Image: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Ryviu: Aliexpress Reviews - AliExpress Reviews Importer, one-click import aliexpress reviews, export reviews to CSV file.
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- Enjoy 1 month of Shopify for $1. Sign up now.

Customer Account URL not working

Customer Account URL not working

Community Blog Articles