Customer Account URL not working

Customer Account URL not working

boxy1
New Member
5 0 0

My customer account URL links do not work.  When I click on them, they take me to my homepage instead of the customer account form. I have spent around 7 hours with Shopify trying to fix this issue.  Shopify tell me that the links are working at their end.  However, I have tried them on three different devices, cleared caches, etc., disabled VPN and nothing works.  What I am seeing and what Shopify is seeing, is completely different. Please can someone help me with this issue! I cannot launch my store until this fixed. Thank you.

Reply 1 (1)

Dan-From-Ryviu
Shopify Partner
9152 1830 1865

Hi @boxy1 

Could you share the link to your store to check? 

- Helpful? Like and Accept solution! ‌Support me: Buy coffee
- Ryviu - Reviews & QA app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Shopee, Dhgate and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- Enjoy 1 month of Shopify for $1. Sign up now.