Customer Credit card charges

NextShipment
New Member
1 0 0

My customers are being charged a credit card fee on top of their purchase price. I'd like them to see the credit card payment match the total purchase price. Is there any way I can pay the credit card fee instead of them. For example if a customer bought a product on my website for $100, they see a charge for $103. The $3 is a credit card fee. Is there any way to fix it so I get that charged instead of the customer?

 

Reply 1 (1)
ThomasKyoto
Shopify Partner
66 1 21

With Shopify payment this is something that could happen to your customers if they are based in a different country because the transaction will be seen as an international one.

Even if you have enabled selling in multiple currencies on your Shopify store and your customers can pay in their currency, they could be charged by their bank or credit card company. Sadly, it's not something that could be fixed. These fees are not known upfront during the checkout process.