Customer Emails Notifications Going to Spam

[Kina1]

Hello Shopify Community,

My customer email notifications are going to spam.  This seems to be happening to individuals with gmail Does anyone have any advice on how to correct this problem?  

Thank you in advance for your assistance.  

[SocialAutoPost]

Hi @Kina1, 

One potential reason why your email notifications are going to spam is that your store's domain or email address may not be properly configured or authenticated. This can cause email service providers like Gmail to flag your emails as spam because they cannot verify the sender's identity.

To fix this issue, you can try to set up domain and email authentication for your store. This involves adding specific DNS records to your domain's DNS settings, which helps to verify the authenticity of your domain and emails. You can find more information about how to set up domain and email authentication in the Shopify Help Center.

Another potential reason why your email notifications are going to spam is that the content of the emails themselves may be flagged as spam. Email service providers use a variety of factors to determine whether an email should be marked as spam, and the content of the email can be one of these factors.

To avoid having your emails marked as spam based on their content, you should make sure that your emails are well-written, informative, and professional. Avoid using spammy language or making false or exaggerated claims in your emails, and avoid using large, unformatted blocks of text. You should also avoid using excessive punctuation or excessive capitalization, as these can also trigger spam filters.

In addition to these steps, you can also try to improve your sender reputation by sending emails only to customers who have explicitly opted in to receive them. This can help to ensure that your emails are being delivered to interested and engaged recipients, which can improve your sender reputation and reduce the likelihood of your emails being marked as spam.

I hope this information is helpful and resolves the issue you are experiencing with customer email notifications going to spam. If you have any further questions, please don't hesitate to ask.