Customer is trying to bid through my Auction app and keeps getting "too many redirects" error

[wtot]

I am running an auction through an app on my website and it is running smoothly so far.

A customer reached out to update the email on her account, so I updated it manually and merged her 2 accounts. 

When she then went to place a bid on an item, she received an error message "too many redirects". This is very time sensitive! Thank you

[Casachicstore]

Hi there, could you please advise what app are you using on shopify for the auctions? 

could you figure our the problem ?

[jeffquach]

Sorry for the unfortunate problems you experienced.  May I ask which auction app you are using?  I am the developer of the Auction Pro app available on the Shopify app store and will likely be able to help regardless if you are using Auction Pro or another auction app.