customer "forgot your password" button does absolutely nothing

Solved
kuhnproducts
New Member
2 0 0

When customers click on forgot your password link nothing happens, it's as if the link is completely dead. 

Customer Account Page 

Click on "forgot password" and nothing happens

Accepted Solution (1)

Accepted Solutions
IttantaTech
Shopify Partner
510 55 92

This is an accepted solution.

Hello , @kuhnproducts 

Please put this code at the bottom of the theme.js file

$("#HideRecoverPasswordLink").on("click",function(){
$("#CustomerLoginForm").show();
$("#RecoverPasswordForm").hide();
});

$("#RecoverPassword").on("click",function(){
$("#CustomerLoginForm").hide();
$("#RecoverPasswordForm").show();
});

Thanks,
Ittanta Technologies Pvt. Ltd. | Shopify Expert
If reply is helpful, please Like and Accept Solution.
To hire us, contact us at info@ittanta.com

View solution in original post

Replies 3 (3)
LitExtension
Shopify Partner
1965 328 402

Hi @kuhnproducts,

I checked and found the js error, this was causing the error: https://i.imgur.com/fS7UFRQ.png

Therefore, you need to contact the theme for support, because with the error like this, it will be difficult for someone else to debug it.

Hope it helps!

If my answer can help you solve your issue, please mark it as a solution. Thank you and good luck.

LitExtension - #1 Shopping Cart Migration Expert
If our answer is helpful then please accept as solution!
Are you looking for a solution to migrate to Shopify? Contact us for further assistance.
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IttantaTech
Shopify Partner
510 55 92

This is an accepted solution.

Hello , @kuhnproducts 

Please put this code at the bottom of the theme.js file

$("#HideRecoverPasswordLink").on("click",function(){
$("#CustomerLoginForm").show();
$("#RecoverPasswordForm").hide();
});

$("#RecoverPassword").on("click",function(){
$("#CustomerLoginForm").hide();
$("#RecoverPasswordForm").show();
});

Thanks,
Ittanta Technologies Pvt. Ltd. | Shopify Expert
If reply is helpful, please Like and Accept Solution.
To hire us, contact us at info@ittanta.com

View solution in original post

kuhnproducts
New Member
2 0 0

Thank-you. 

That seems to have fixed it. 

I've been dealing with this for over 8 months. 

THANK-YOU!