Re: Customer's address being changed on shipping labels

Customer's address being changed on shipping labels

FittingPieces
Visitor
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I recently purchased about 30 shipping labels, and when I went to print them I noticed the address was changed on almost every shipping label. The street name is on the second line where the unit/apartment number should be, and the apartment/unit number is on the first line where the street name should be. Also the street number was sometimes switched to the second line and street name is by itself on the top line. Very strange. I am new to Shopify and am afraid my customers may have a hard time receiving their packages if the addresses are flipped around incorrectly. What should I do? The way the customer enters their address is correct, its only on the shipping label that the address is turned around and incorrect. 

Reply 1 (1)

sfrick33
Visitor
1 0 0

did you ever get an answer?  I'm having the same issue 😞