Customer Segments + Automatic Discounts (disappeared??)

[cedarmeadow]

Earlier today, I created an Automatic Coupon and applied a Customer Segment. 

Tonight - I can't. 

When I switch the Coupon from a "Code" to "Automatic Discount," the Customer Eligibility section disappears. 

As of tonight, the only way I can use a Segment with a Coupon is by doing a coupon code. 

I feel like I'm going nuts. 

Help?

Is it possible to have an Automatic Coupon using a Customer Segment?

[Olivia]

Hi, @cedarmeadow!

Thanks for connecting with our network and sharing your question.

I'd be happy to provide further insight into your question. In short, Automatic Discounts cannot be used with Customer Segments. The reasoning for this is quite simple being, automatic discounts are just that - automatically applied regardless of customer.

A discount code, however, works in conjunction with a Customer Segment (if specified) meaning it will only work and apply if the customer meets such criteria. This is upon manually entering a code, whereas, automatic will not have this requirement.

I trust this helps answer your question, but if there's any confusion please do let me know.

Warm regards,

[mako-reactive]

Hi there, the reasoning does not quite make sense, since we may not necessarily want the automatic discount to be applied to all customers. We should have the possibility to make it automatic only for a privileged group of customers. Hope this is taken in consideration 🙂 

[Trish457]

I have the same issue, and it's very frustrating that you can not use Automatic discounts with Customer Segments. BUT I'm sure they have an app for this that charges a monthly fee 

[Olivia]

Thanks for sharing your feedback on our thread, @Trish457.

While this related thread does discuss app alternatives to using Automatic Discounts with Customer Segments, whether it will be free or paid depends on the app and the functionalities used. 

Regardless, I would be glad to share your feedback with our product development team for future consideration.

Warm regards,

[OriBuhnik]

I would like to say that every customer I have demand this feature!

Its absolutely mandatory when you have any kind of membership club and would like to give them automatic discount and not a coupon.

And if other apps can do that and its already part of the admin interface, and it takes 1-2 day to develop (with testing), why its not already published to use?

[Z32Guy]

This continues to be a very requested feature and I continue to be disappointed that this doesn't work out of the box. It's time Shopify starts supporting it's user base and not the app developers that are patching holes the core system leaves open. Frankly, I am getting frustrated paying over $140 a month in fees to make shopify work well for my business AND forking over the inflated CC processing fees at the same time. This feature has been requested for over 4 years based on what the forums history says across threads.... time to get it together.

[hurryup]

Struggling with the same dilemma, and it strikes me how slow progress is on this critical feature.

[Risa]

@cedarmeadow 

App Selly can help you to offer multiple auto discounts based on customer segments:

https://apps.shopify.com/selly

There are also many other features in app such as up-sell, bundle, gifts...