Customer successfully uploaded image file but I received the link as C:\fakepath......

[orga]

I have googled it and understand that the cause was from customer's side. But is there other way that I could prevent this? 

[CustomFresh]

Having the same problem, did you find a way to fix it?

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@orga wrote:

I have googled it and understand that the cause was from customer's side. But is there other way that I could prevent this? 

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[orga]

<meta charset="UTF-8" />

No, unfortunately. But I don't get this error often anymore. Maybe 1 of every 10 orders. 

[Jan_F]

If anyone bumps into this in the future, here are 2 things that you might want to try:

- disable any kind of ajax add to cart

- disable dynamic checkout buttons

hope that helps 🙂 

[Albert_OMGFML]

I actually used your Youtube video on adding the Upload file box, adding checkboxes, and coding tweaks to my theme. I loved watching your videos and I'm not experienced at coding, you made it easy so thank you for that.

I am having the same issue above and cannot see the customer's image. I have no dynamic checkout buttons or ajax cart. 

Help is appreciated. Thank you!

[carloteran]

Were you able to fix this issue? I am also getting the \fakepath on order confirmation

[Imogen]

Hi there, @carloteran. Thanks for taking the time to follow up on this older thread! Are you able to provide us with some additional context around your request for support here? Are you using a third party app to allow customers to upload images to your store, and you're seeing this error in relation to those images? The more context you can provide us, the better folks here in the Community can assist you!

[carloteran]

Yes, I added a custom field on some of my products with the following liquid snipped

<div class="form__upload-section">

<label class="form__label" for="imagen">Fotografía por Ilustrar</label>

<input required class="product-form__input" id="imagen" type="file" name="properties[Imagen]" form="product-form-{{section.id}}">
</div>

It is working properly on the cart, and checkout (I can click on the uploaded image).

But on the order confirmation email, and when I review the order it appears with a text that starts with C:\fakepath\inbound and I cant retrieve the image uplaoded by my customers.

[Imogen]

Shopify Support Staff are not trained on coding, so I wouldn't be able to advise on why this issue is appearing. As this issue appears to be related to custom coding you've added to your store, it would likely be best to create a new topic here in the community asking for support with this issue so that other members of the community that are versed in code can be made aware of your question, and have the chance to lend a hand with helping you tweak your coding.