Customer Unable to Add or Edit Addresses in Customer Account

[CafelatUK]

Hi all,

I’m having trouble with the customer account page on my Shopify store. Customers can’t add new addresses or edit existing ones properly.

The province/state dropdown doesn’t show or update when they select a country in the add or edit address forms. Also, when they try to save, nothing happens.

Has anyone faced this issue before or knows how to fix it? Any help would be much appreciated! Thanks!

[tim · Accepted solution]

I see why it does not work.

Javascript which controls these drop-downs is watching the hidden "template" of the form, but the form you see is a copy of this hidden template and JS ignores it.

What I do not understand is how it was working (supposed to work).
Was it ever working before?
I see that the theme version is quite old, so probably it did work earlier?

Then, maybe a theme edit removed the JS code which was used for this?

Because it's an old version of the theme, I am afraid theme developers may refuse fixing it...

[CafelatUK]

Thanks a lot for your help. You’re right, it probably worked before with the older setup. I am switching to a new theme now. Appreciate your time!