Customers cannot change product variant!!

[KaiDotstry]

hello, I am using the theme impact the newest version. This problem must have just started today, I am not completely sure. 

when clicking on a color variant on my store, it will not switch to that color. This is both live and in the editor. I really need help, I’ve had just amount 100 customers add to cart, our average conversion rate is 5% but is down to 1%. 

[niraj_patel]

Hello @KaiDotstry 
it means theme is not compatible with changing images with variants and it needs to create the function so if someone click on color related image will be change as main image of product...make sense?

[gr_trading]

Hi @KaiDotstry ,

Request you to share product url and password if required.

[Eduard0]

Hi @KaiDotstry 

Eduardo, from Maestrooo (the theme developers) here.

We were alerted this Friday that basic features of our theme Impact stopped working, such as selecting variants on the product page.

This issue is, unfortunately, a consequence of a change that Shopify rolled out this Friday and on which the theme depending to.

We are currently in discussion with Shopify, but their technical team is not working during the weekend, so we have tried to find a fix on our end to remove the problem.

If you have not already reached us at support, please fill out our contact form here: https://support.maestrooo.com/article/203-contact-us and indicate your store URL.

If you have already reached us and we have already patched your theme, please refrain from sending another email to avoid support congestion on our end.

Our support team is on call the whole weekend to fix as many stores as possible, but please note that due to a very high demand, we may take a few hours to answer and fix your issue.

If you have basic technical knowledge, you can also fix your theme directly by following the steps indicated here: https://gist.github.com/bakura10/d52b0491ff17ecf5d01cb5c0cc5214b2

We would be very grateful for people with coding knowledge to do that, as it helps our support team to prioritize non-technical merchants.

We are really sorry about the inconvenience this issue is causing to your business, but it's honestly completely out of our control. It's been 10 years since we operate and have never encountered such a problem. We hope that Shopify will take measures in the future to avoid such breakage.

Have a nice day.