Customers not receiving forgot password emails from password reset link

Lea_Arq
Shopify Partner
5 0 1

Our store is https://www.arrae.com/

We have had multiple customers report they they are not receiving the email for resetting their password. We have tested it ourselves and emals are not coming through. There is also no success messsage after the recaptcha challenge, and messages are not going to spam filter.

 

Replies 6 (6)
AlexHodzitsky
Shopify Partner
72 19 26

Hi Lea_Arq! Hope you are doing well!

Didn't find your problem. Passed registration -> logged out -> tried to reset the password -> an email with a password reset was sent to the mail (https://prnt.sc/12l5eut, https://prnt.sc/12l5dv5) -> entered a new password -> all works.

Alex

I didn't choose the Shopify, the Shopify chose me.
Linkedin: alex-hodzitsky
beaducation
New Member
1 0 0

We are experiencing the same problem AND/OR they are stuck in the loop with the captcha. It doesn't happen for everyone, but we have been able to recreate the problem.

Lea_Arq
Shopify Partner
5 0 1

We are also having the same problem with the captcha being stuck in a loop on every site, we've had to turn the captcha off because it's not working.

lloquist75
New Member
1 0 0

Having the same issue.  Tested it ourselves and we are not receiving reset emails either.

AlyssaThomas123
Tourist
4 0 4

I am also facing these issues. I have multiple customers stating that they have tried to login to the account or reset the password and receiving no emails. Cannot find them in junk mail either. However if I go into Shopify and into customers > the email > 'reset password' or 'send account invite' the customer receives emails.

 

Any assistance would be much appreciated. This is happening multiple times a week.

Angelyn_Bennett
New Member
2 0 0

we have this problem often!  Has anyone found a fix?