Re: Customers still can't load shopify store website

mcavins · ‎02-13-2022

I'm a customer of a website hosted by shopify. Beginning a few weeks ago, the website loads only after an extremely long wait and then only sometimes. I have no problem loading any other website on the webs. I've cleared history, cookies, my browsers. I've tried multiple browsers on both my mac and ipad. Other customers are now posting to the shop's FB group that they are having the same issue and are ipad, iphone and mac users.

GavinChan · ‎02-14-2022

Hi @mcavins ,

Please share your store URL and password if it is password-protected.

Thanks.

PS: please use @ to mention me because I turn off email notifications.

Gavin Chan - Full Stack Web Developer & Shopify Partner
- If helpful then please Like and Accept the Solution
- Want to build a Shopify store, fix Shopify bugs, or speed optimization, Hire Me
- Feel free to contact me on hello@gavinchan.me

mcavins · ‎02-14-2022

@GavinChan
the url is cindwoodlooms.com

GavinChan · ‎02-14-2022

On my side, your store is running very well.

Env:

OS: win10 pro

Browser: Chrome 98

Internet: Wifi

Location: China

Gavin Chan - Full Stack Web Developer & Shopify Partner
- If helpful then please Like and Accept the Solution
- Want to build a Shopify store, fix Shopify bugs, or speed optimization, Hire Me
- Feel free to contact me on hello@gavinchan.me

mcavins · ‎02-14-2022

@GavinChan, it's nice the website works for you. It doesn't work for many customers using the up to date mac os, ios, or ipados.

Re: Customers still can't load shopify store website

Customers still can't load shopify store website

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