Customize theme changes are not being saved

missarielchiang
Visitor
1 0 0

Hello

I keep getting this message while saving 

"online store editor session can't be published"

and when one out of 10 times when it said "saved", it was actaully not really saved, the changes are still not being saved.

Tried refresh, incognito mode, still no use

Did anyone experience this before? 

It's a big problem since our store isn't able to update at all

Appreciate with any help!!

 

My store is 

https://www.wgroup.com.tw/

 

Replies 5 (5)

Olivia
Shopify Staff
1725 146 309

Hey, @missarielchiang!

Thanks for connecting with us. I can imagine this is a time-sensitive issue for you, so let's dive right in.

You're absolutely on the right path with ruling out potential local errors - let's make sure you also cross off the following:

  • Try clearing cache/cookies of current browser
  • Try from a different, up-to-date, browser
  • Try from a different network connection, preferably mobile data
  • Ensure all software is up-to-date
  • If possible, please try from a different device 
  • Try customizing a different Shopify-developed theme

If the issue continues to persist at that point, please share the following back with me:

  1. Screenshot of the error you see
  2. Device details, including current software version
  3. Which browser you are using, and what version
  4. Which theme you are currently editing

As I mentioned earlier, I can understand why you might need immediate support, which our 24/7 live Support team is best suited for. Don't hesitate to connect with them directly for faster assistance. 

Warm regards,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Olivia
Shopify Staff
1725 146 309

Hey, @missarielchiang.

It has been some time since we heard from you, so I wanted to follow-up and touch base with you. Are you still experiencing these issues and did any troubleshooting steps help?

Warm regards,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

AshCommerece21
Visitor
2 0 0

Hi Olivia i have been using shopify and after alot of fails i have finally made a store but yet to be completed so i wanted to tell that whenever i click save it does save and show the changes in the theme customization but not on the website.

i have tried alot with the template and have tried to fix the json code 

website: heavenlyhomes.pro

browser: chrome latest version

theme: Refresh

Plan: Basic

 

warmest regards

Olivia
Shopify Staff
1725 146 309

Thanks for joining our thread, @AshCommerece21!

 

I recommend testing against an unedited version of the theme (meaning one that has no code changes) to ensure that is not preventing any changes from reflecting on the site.

 

Furthermore, it's important to test in an incognito or private window. If changes are appearing in preview, then they will also appear once published on the front-end so long as your browser is not caching an older version. For caching issues, see the troubleshooting steps I've already provided above.

 

As far as marketing your new store, I encourage you to check out our numerous blog posts available with free tips and tidbits of advice

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

AshCommerece21
Visitor
2 0 0

Can I learn more about how to market your shopify stores