Dawn theme Collection not clickable

buypreps
Tourist
6 0 1

The popular collection list on the main page does nothing when I click on them. When I click on "View All" button it loads the full list and again clicking on them does nothing. What am I missing?

Replies 3 (3)
Elias
Shopify Staff
1420 134 211

Hey, @buypreps.

Thank you for reaching out and bringing this to our attention!

It looks like we’ll need to access your account in order to resolve this issue, as there isn't enough information for me to identify the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. To get in touch with our Support team, please visit the Shopify Help Center and log in to your account to create a support request.

I'd love to know if our Support team can help you identify and resolve this issue. Keep me posted!

Elias | Social Care @ Shopify 
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IttantaTech
Shopify Partner
510 55 92

@buypreps 

Can you please provide your store URL ?

Thanks,
Ittanta Technologies Pvt. Ltd. | Shopify Expert
If reply is helpful, please Like and Accept Solution.
To hire us, contact us at info@ittanta.com
buypreps
Tourist
6 0 1

I figured it out. The products were set to draft. When I had active products it works.