Thank you for reaching out and bringing this to our attention!
It looks like we’ll need to access your account in order to resolve this issue, as there isn't enough information for me to identify the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. To get in touch with our Support team, please visit the Shopify Help Center and log in to your account to create a support request.
I'd love to know if our Support team can help you identify and resolve this issue. Keep me posted!