Deleted Products still showing on Live Site

Deleted Products still showing on Live Site

sspagna
Visitor
2 0 0

I have deleted products from the products page on the dashboard but they still appear on the live site.

Replies 3 (3)

Elias
Shopify Staff
3010 294 521

Hey, @sspagna.

 

Thanks for reaching out and posting this question.

 

If you've just deleted the products, then it could take a couple of minutes for the changes to reflect on the live site. However, if the problem continues to persist, then it looks like we'll need to take a closer look at your account. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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sspagna
Visitor
2 0 0
Good Morning,

Thanks for your reply.

Here is a sample of the product which represents the error we are noticing with the deleted products.
[cid:6d37357f-1d45-4357-b06e-ea4f15c670be]

This product has been deleted for some time now and there are many like this.

Can we look further into this.
Victor
Shopify Staff
2571 235 545

Hi @sspagna,

 

Please contact our support team via the link that Elias shared and our team can take a look into this issue for you. Thank you.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog