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Delivery Option Not Showing Up At Checkout

TheSilo
New Member
3 0 2

My store is a delivery-only store. All products are marked as physical products.  I am not able to get the Local Delivery option available at check-out.

Here are the settings I have used in Shipping & Delivery and an image of the check-out.  Note that even when shipping rates are added, the Local Delivery option does not show up

Helllllp.

Settings.pngcheckout.png

Replies 15 (15)
brianhogg
Tourist
7 0 4

Looks like this is similar to only wanting to offer Local Pickup without offering shipping, which seems to be hitting the same issue (for new users, existing customers with Shop Pay are able to check out):

https://community.shopify.com/c/Payments-Shipping-Fulfillment/Possible-bug-with-shipping-and-local-p...

The same thing happens where a customer can check out with Local Delivery, but only with a real payment gateway (the bogus one shows you cannot ship to the address).

Hopefully Shopify can hop on and confirm if we're able to only have Local Delivery or Pickup enabled without also needing to have some kind of shipping method. Otherwise they're not very useful options 🙂

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Learn how to make a restaurant Shopify site: https://learnshopifydev.com/restaurant
JHJung
New Member
2 0 6

I am having the same issue, Local Delivery is not showing up as an option and I have followed all the tutorials on setting it up.  Seems like you can have shipping and pick up but not shipping pickup and local delivery.  Can Shopify please advise?

J

Satsuma
Tourist
3 0 5

Pretty ridiculous that we're in 2020 and several months into COVID and we can't have a local delivery option and store pick without having shipping? This is prehistoric. It's a simple implementation

OmarTar
New Member
2 0 0

Hi was this resolved how dod you overcome this issue - I am experiecing the same issue

Kjames214
New Member
1 0 0

Check to make sure that the product inventory is assigned to the correct location. I have two locations listed and realized that my inventory was showing 0 for my default location where I was offering pickup/shipping from. Hope this helps!

Rosebud213
New Member
1 0 0

I had this problem until I adjusted the mileage range. The delivery option won't show up unless the billing/shipping address falls within the distance range you prescribe. After I did that shipping, delivery, and pick up options were all displayed. I hope that is helpful if you haven't already found the solution.

swpuser
Tourist
9 0 2

I still have the same issue. Local delivery only works for me if I use deliver in Zip Codes. If I use delivery radius (which is what I want), it does not work no matter what range I use (I even tried 100 Miles which is the max) and the address I am using is only 35 miles from my delivery area. Any ideas??

biboymroman0310
New Member
1 0 0

I think this is because the address you use cant be found - try to search via google maps. I used to have the same issue but when I used addresses that can be searched via google maps, local delivery option has shown. But when I use other address again that can't be found using google maps, the local delivery option is not showing again. I think this is a bug or maybe a limitation.

TVR_UK
Tourist
6 0 0

I am having this issue.  Have successfully been using local delivery and then it stopped last night for no reason! Any ideas what may have caused it?  Have checked all settings.

foreverhome
New Member
1 0 0

I'm having the same issue, checked all settings which appear to be correct.  Have reported it to Shopify

Has anyone got a resolution for this?

sarasarmiento
New Member
1 0 0

OMG same here!!! Been using local delivery and stopped working yesterday!! 

shoppesmitten
New Member
1 0 0

Also not showing up for my store either and I have customers asking. which means I am losing sales!!!!

OmarTar
New Member
2 0 0

Seems like a big

 

When I create a new store and set the local delivery up first it works

andrewwall
New Member
2 0 1

So I ran into a similar issue today with multiple pickup locations not showing up at all. I feel like it is a related problem to the Delivery option not showing up so that is why I am responding here. Had to spend the whole day to brute force test it. Turns out somehow managed to get the multiple pickup locations to show up with these steps (your mileage may vary):


1. Settings > Locations: went into each location individual settings and made sure Shopify was validating the correct address. It appears like they are using google maps to verify locations from a list that shows up once you start typing in an address. I am not sure how important this step is but did it just in case.

2. Settings > Shipping and delivery: After making sure the 3 locations were correct, go to the Shipping and delivery settings. Go into each individual location settings. In the "Local delivery" section click the "Manage" button and disable the button: "This location offers local delivery" then save it. Once it has saved reactivate the "This location offers local delivery" check box and save the setting again. then go back and do it for each of the locations in both the "Local delivery" section and the "Local pickup" section.

screenshot_1432x1253-271.png

3. The third step, Products > (your product name): Click on your product, scroll down to the "Variants" section, select the first variant, then go down to the "Inventory" section and add all the locations for that product you would like to have enabled for that product. There is a bulk edit feature available so you may be able to edit all the variants at once if you can figure out how it works.

screenshot_1322x1213-272.png

4. Fourth step is to cross your fingers and hope changing some setting somewhere doesn't break the whole thing again. Seems awfully fragile.

Once we did all these steps the multiple local pickup locations started showing up in the customer checkout again. I would like it if it stayed that way.

Hopefully this might help someone not seeing their local delivery or multiple pickup locations not showing up.... if not well... I am at a loss why you have to manually go into the settings in order to "refresh" things... 😕

Gerzson
New Member
1 0 0

Thank you Andrew, had the same issue and this worked for me! Problem was most likely that the address was not validated well with Google Maps.