Solved

Delivery Time For Product Feed (Google Merchant Center)

marvic
Explorer
51 4 7

Hi there,

 

Google Merchant Center doesn't allow manual setup of delivery times once it's connected to the Shopify product feed through its API.

 

Our products show up on Google with "Free Delivery By - Date X". Date X is 3 weeks in the future, which doesn't even get close to our shipping times. Worst case scenario it's 7 business days (1 day fulfilment, 6 business days delivery, usually below 3!).

We tried to set custom shipping rates instead of the preset shipping rates from shopify that come with a delivery estimate (Express 1-4 days, Standard 2-8 days). Custom shipping rates come with "no transit time". It didn't help and Google still displays the wrong delivery date.

It seems the only way is to hard code shipping times to our products and submit it through the product feed. Anyone had the same issue and got it solved?

Accepted Solution (1)

EmmanuelFlossie
Shopify Partner
2904 216 696

This is an accepted solution.

That is incorrect. You can setup manual shipping times, simply disable the automatic shipping import in the Google and Youtube app, once done.

You can edit GMC shipping settings or pause the existing one and create a new one.

 

However, if you mean the delivery time in the shopping ads or free listings, that is a different story. These are estimated based on a combination of your data and AI. So to have Google show more accurate shipping estimates in ads or free listings, you need to submit shipping verification data. More info: https://support.google.com/merchants/answer/10834831?hl=en

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

View solution in original post

Replies 2 (2)

EmmanuelFlossie
Shopify Partner
2904 216 696

This is an accepted solution.

That is incorrect. You can setup manual shipping times, simply disable the automatic shipping import in the Google and Youtube app, once done.

You can edit GMC shipping settings or pause the existing one and create a new one.

 

However, if you mean the delivery time in the shopping ads or free listings, that is a different story. These are estimated based on a combination of your data and AI. So to have Google show more accurate shipping estimates in ads or free listings, you need to submit shipping verification data. More info: https://support.google.com/merchants/answer/10834831?hl=en

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
marvic
Explorer
51 4 7

Thank you for your answer! I'll try that.