Digital Products: Google Merchant Account Suspension

[nicolegibbs]

Hello!

I sell both digital and physical products on my store. I was able to sell my products on Youtube and Google, until I uploaded a new digital product that flagged my google account, showing I am selling digital products, which is a violation. I was able to sell prior to this error, and unsure what happened. Google support is saying its due to the API, and needing Feed instead. 

I have on my shopify store to not be active on my Google sales channel, hoping it would not pull in these digital products to be flagged.

I am wondering if there is a way to hide my digital products to only be sold/seen on my online store, and hidden or unseen on all other platforms, to allow my google account approval, to continue selling on youtube, etc.

[Elias]

Hello, @nicolegibbs.

Thank you for reaching out and posting this question.

I understand that you're looking for a way to hide the digital products from the Google sales channel so that you can continue selling your products on other sales channels (eg. Google, YouTube, etc.).

You can consider splitting up the physical and digital products by separating them into two product listings, which will allow you to manage the availability of the products separately. Since this could create some confusion for customers, I'd recommend adding the words DIGITAL to the back of the product title for the digital products. While this does create two separate inventories for what is essentially one product, this shouldn't impact the inventory since digital products generally don't require inventory tracking.

I noticed that you're a new member of our Shopify Community! I'd love to hear more about your business. What kinds of products are you selling? Have you prepared a marketing plan for your store?