Same question here.
My domain has never been released.
I am considering filing a formal complaint against Shopify, but am not sure which company would be appropriate to file a complaint with. Regardless of the current situation, I intend to proceed with this action. It's been over 1 year since I've gotten a resolution, and every time I contact customer service, they say “it's being processed” and tell me to be patient. I am confused as to why my site remains frozen. This is a ticket number ce3eccd2-3145-4313-8950-a66577636b37. Despite the fact that it has been over 1 year, my site is still not responsive and there has been no update or communication from Shopify. They have neither reactivated my site nor released my domain so that I can migrate to another platform. They have not responded to my emails even after I have repeatedly followed up. With my store deactivated, my business operations have come to a complete halt and I am unable to process orders or manage my inventory, resulting in a huge financial loss on a daily basis. I believe I've given Shopify enough time to resolve this issue, but the continued lack of communication is unacceptable for a paid service I rely on. I need to escalate this matter through a formal complaint, but am not aware of the proper channels for doing so. Has anyone had experience of complaining about Shopify? What is the recommended process - is there a specific complaints department, email, or other method? As a regular customer, I am disappointed with the way Shopify has handled this issue and I need to resolve it effectively to minimize any further impact on my business. I would be grateful for advice on the best way to raise a formal complaint to ensure the issue is attended to and resolved.
