domain couldn't be connected because the stores are frozen.

[Biancajkd23]

I'm having the error when trying to connect my domain to the site. 
The account as far as I know is active and I've paid the monthly fee with the on-going subscription for the store through Shopify.

Is someone able to help me solve this issue please? 

[Elias]

Hey, @Biancajkd23.

Thanks for reaching out and bringing this to our attention.

If you're unable to connect your domain due to the domain being connected to a frozen store, then it looks like we'll need to access your account in order to resolve the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

If you have any other questions on this topic, then don't hesitate to let us know.