Domain Needs attention

[Moises-Peguero]

I fixed everything but it says my domain needs attention 😞

 

[Ollie]

Hey @Moises-Peguero.
 
Thanks for reaching out.
 
Just to gather some additional context, could you let us know if you purchased this domain directly from the Shopify platform? Or, did you connect your third-party domain to your online store? As this information will allow us to assist you better in this situation. 
 
If this is a third-party domain, you may need to make changes to the domains DNS settings to connect it directly with your store. We do have a great step-by-step guide available that can walk you through making these changes here: Connect your third-party domain to Shopify.
 
Looking forward to your response. 

[Moises-Peguero]

I bought the Domain off the Shopify platform nowhere else.

[Ollie]

Hey @Moises-Peguero.
 
Thanks for the quick response.
 
When you navigate to the purchased domain, does it take you directly to your online store? Would you mind sharing the URL with me? 
 
In some cases, it can take up to 48 hours for the domain to be successfully connected to your online store. 
 
Looking forward to your response.

[Moises-Peguero]

It doesn’t take me directly to the website at all and sure here’s the link www.modernstyleemporium.com.co

[Moises-Peguero]

 By the way I fixed that 2 days ago. The A record I already fixed it 2 days ago.

[Moises-Peguero]

@Ollie  So what is the solution to that exactly?

[Ollie]

Hey @Moises-Peguero.
 
Thanks for providing that screenshot and additional context.
 
Typically, when you purchase a domain directly off of the Shopify platform, the domains DNS settings will be configured to point towards your online store automatically. In this case, I believe we will need to take a further look at the domain to advise the next steps. Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. 
 
You can get in touch with our live support by logging intoy our online store using the Contact Us page.
 
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly witha Support Advisor about the domain. 
 
Let me know if you have any questions. 

[Moises-Peguero]

Thanks @Ollie  I appreciate it!

[GG26]

I need help aswell. i bought my domain off of shopify, it is paramujeres.org and it keeps saying it needs attention. would love some help

[Ollie]

Hey @GG26.
 
Thanks for reaching out and providing that context.
 
When you select the domain within your Settings > Domains - does it happen to provide any additional information?

In some cases, it may provide additional insight to why the domain is displaying the "needs attention" tag.
 
Looking forward to your response.