E mails

[Ian315]

My notification emails when customers place an order / make a bid have suddenly stopped coming through. Any ideas why this might be? Thanks. Ian

[Moira]

Hey @Ian315,

Welcome to the Shopify Community!

Have there been any recent changes within your Shopify admin or store's settings? Do you have other staff on your store that are also not receiving these notifications?

Are you able to send yourself a test notification and receive it? If not, I'd like to share a list of steps so that you're able to remove an email from the list of recipients, save and re-add the email.

Steps:

• Navigate to your Shopify admin, Settings > Notifications.
• Scroll down to the Staff order notifications section.
  
• Click the trash icon to delete any recipients that are not receiving notifications as expected. (You may need to scroll right to make the changes to remove or disable the staff notifications.)
  
• Click the Add Recipient button and re-add the same email address.
  
• Click Save.

Following the above steps should trigger the proper creation of these notification subscriptions, and going forward they should send through as normal.

If you're still experiencing difficulties with receiving your notifications, I'd like to direct you to our Live Support. Since we cannot access or provide account specific information via our Community Forums, our Live Support can take a closer look to determine why the notifications are not being sent.