Why am I unable to publish new products on eBay from my online store?

[AquaLabs]

Hi everyone,

I have added new products to my shopify store and am now trying to publish them to eBay.

However, after clicking save and publish, I get the error 'failed to create offer'. In the past I have been able to force sync and this would solve the issue but it isn't anymore. I have recently upgraded my eBay store to a paid plan. Maybe this could have something to do with it?

Hope someone can help!

Cheers,

Louis

[Trevor · Accepted solution]

@AquaLabs 

Sorry to hear you're having trouble with the eBay sales channel. I would recommend contacting their support team directly as they fully support any issues with the channel. You can contact them via email or through a pre-authenticated contact form:

• Email: help@connectebaysupport.com 
• Pre-authenticated contact form: https://connectebay.zendesk.com/hc/en-us/requests/new