Re: ella theme: my first photo is squished/distorted into short/wide rectangle

SBM2024 · ‎01-31-2024

ella theme:

my first photo is squished/distorted into short/wide rectangle while other photos are fine

the photo zooms fine when hovered

it shows squished proportions of the first image only

zarrie · ‎02-01-2024

You can follow below options:

- 01: Update the theme to the newest version, as they have already fixed this issue and updated for the theme.

- 02: Follow this instruction to fix it by yourself if you don't want to update the theme: https://halothemes.net/blogs/shopify/fixing-ella-image-error

Hope this helps!

Dan-From-Ryviu · ‎01-31-2024

I recommend you contact support of the theme so they can check and help you to solve the issue.

- Helpful? Like & Accept solution! - Support me? Buy me a coffee
- Ryviu - Product Reviews & QA app: Collect customer reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Dhgate and CSV.
- Lookfy Gallery: Lookbook Image - Gain customers with photo gallery, video & shoppable image.
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- Enjoy 1 month of Shopify for $1. Sign up now.

zarrie · ‎02-01-2024

You can follow below options:

- 01: Update the theme to the newest version, as they have already fixed this issue and updated for the theme.

- 02: Follow this instruction to fix it by yourself if you don't want to update the theme: https://halothemes.net/blogs/shopify/fixing-ella-image-error

Hope this helps!

kailasachse · ‎07-19-2024

Worked for me, many thanks Zarrie!

Working with small businesses to establish branding, online presence, and strategy for marketing and operations.

ella theme: my first photo is squished/distorted into short/wide rectangle