ella theme: my first photo is squished/distorted into short/wide rectangle

Solved

ella theme: my first photo is squished/distorted into short/wide rectangle

SBM2024
Visitor
1 0 0

ella theme:

my first photo is squished/distorted into short/wide rectangle while other photos are fine

the photo zooms fine when hovered 

it shows squished proportions of the first image only

SBM2024_0-1706741633520.png

 

Accepted Solution (1)

zarrie
Visitor
1 1 0

This is an accepted solution.

You can follow below options:

 

- 01: Update the theme to the newest version, as they have already fixed this issue and updated for the theme.

- 02: Follow this instruction to fix it by yourself if you don't want to update the theme: https://halothemes.net/blogs/shopify/fixing-ella-image-error

 

Hope this helps!

View solution in original post

Replies 2 (2)

Dan-From-Ryviu
Shopify Partner
8382 1650 1661

Hi @SBM2024 

I recommend you contact support of the theme so they can check and help you to solve the issue.

- Helpful? Like and Accept solution to let me know or Buy me Coffee ❤️!
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Enjoy 1 month of Shopify for $1. Sign up now.

zarrie
Visitor
1 1 0

This is an accepted solution.

You can follow below options:

 

- 01: Update the theme to the newest version, as they have already fixed this issue and updated for the theme.

- 02: Follow this instruction to fix it by yourself if you don't want to update the theme: https://halothemes.net/blogs/shopify/fixing-ella-image-error

 

Hope this helps!