Email automations are receiving error message when setting up workflow?

[pommom92]

hello

I am trying to turn on email automation to get a welcome email with discount code started. However whenever i attempt to turn on the automation workflow i receive this error:

There are changes in the automation workflow that are required before you can turn on this automation. Edit workflow to continue.

i have no idea what i am supposed to fix as the work flow appears fine - can someone please advise what might be the error here so i can turn on automation for my emails. 

[Imogen]

Hi there, @pommom92. Thanks for reaching out to the Shopify Community. My name is Imogen. It's good to meet you!

Interesting situation you have here! To set some expectations, we're unable to authenticate folks in the Community, so I'm not able to access your account to see this specific errors myself.

When this error appears on your screen, is there anything that you can click on within the error messages wording that leads to where the change needs to be made? Errors within the admin often include hyperlinks; is there one located within this wording you're receiving?

Feel free to follow up with me here when you can! Once I have some additional information, I can check in with some other folks internally to determine next best steps.

[pommom92]

Yes, I am able to click the bolded part:

To turn on this automation, fix the following error:
There are changes in the automation workflow that are required before you can turn on this automation. Edit workflow to continue.

And i am taken to the workflow to edit, however, it doesnt show me what the error is nor have any error messages once I am in the workflow, so I am not sure what to edit. I also started a new workflow and attempted to turn on a new one that i have no edited and i get the same error message. 

[Imogen]

Hey again, @pommom92! Thanks for that additional context!

Are you able to send me a screenshot of what your automation flow looks like? I'd love to replicate it in my own store to see if I can replicate the error, or better investigate where your error is appearing!

Feel free to follow up with me here with that screenshot when you get the chance!

[pommom92]

Here is the workflow:

Here is the error message:

When i click the link in the error message i end up here:

[Erlay]

did they solve this? I have same problem. it's anoying that we are paying a lot of money for shopify but dont get any information about errors 

[tylerluce]

Hi need a answer to this as well. There is no UI tooltip or any context on what the error is, or how to fix.