New Shopify Certification now available: Liquid Storefronts for Theme Developers

Email WITH PDF-file attachment to customer

18 0 6



I need to send emails to customers with pdf-file attachment.


I was wondering how? It seems there is no option to send messages to customers. Text only. Is there any workaround?


Thanks for your help.


Replies 6 (6)
Shopify Staff
Shopify Staff
1090 121 162

Hi @usx!

You can opt to send PDF style email attachments to your customers using our very own free app Digital Downloads - explore more here. The file is set up like a product, but you can assign a price of $0 to it, and customers will be required to enter their email address at checkout before receiving the PDF attachment. 

Alternatively, if you are using an email marketing service, you can set up an automated email that goes out to your customer dependent on specific rules. We have many of those types of apps listed here if you wanted to have a look.

By the way, how are things on the rest of your website going? Just so you know, we are not only here to help with technical queries, but also to help you grow your business. If you need any marketing advice or how to get more traffic or sales to your store, just ask!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Shopify Partner
56 1 1


You can sell PDFs, URLs and other kinds of digital files through our app - Wire. One of the most economical, comprehensive apps out there for this use

We currently have a 14-day trial for our new customers.


Please reach out to us at for any help


Co-Founder, Zula
Increase cart conversion for Shopify Plus stores with Ace -

Selling digital products? Files, Images, Webinar links, etc. Check out Wire -
1 0 5

Apparently people don't read questions properly.  I also have this same problem and I can't find a solution assuming there is one.


This is in every basic email application so not having the ability to attach files in an email is dumb Shopify!

3 0 4

Exactly, mate. It is absolutely retarded, that there´s no simple attachment function.. For what damn reason?..

6 0 10

@Shopify  i too need the same function. again another basic function missing. (similar to not being able to configure box sizes for shipping different sizes of boxes with calculated shipping)

Shopify Partner
2 0 2

Also looking for a solution. Did anyone have any idea how to do that? cc @Shopify