Hi everyone,
I’m running into email authentication issues when sending newsletters via Shopify (SendGrid). My email is managed through Google Workspace. I've correctly configured SPF, DKIM, and DMARC on Namecheap, and emails sent from my Google Workspace account work fine. However, when I send newsletters via Shopify (SendGrid), they go to spam in Gmail. I'm currently only sending confirmation mails to the new subscribers.
Email Authentication Issues (Gmail Report)
SPF: NONE – Shopify's mail server (159.183.136.238) is not included in my SPF record.
DKIM: FAIL – The email is signed by sendgrid.info, but my domain is causing misalignment.
DMARC: FAIL – Because SPF and DKIM fail, DMARC also fails.
Current SPF record:
v=spf1 include:_spf.google.com include:shops.shopify.com include:sendgrid.info ~all
DKIM TXT Record - Configured for Google Workspace
google._domainkey.mydomain.xyz
but I haven't added DKIM for Shopify/SendGrid as I have no information if this is necessary and how to do it.
Steps I Think I Need to Take:
- Update SPF to include Shopify and SendGrid (? supposedly I've done it already but Gmail is not aware of it)
- Enable Shopify DKIM authentication for my domain.
- Is there anything else I might be missing?
I’d appreciate any guidance! 🚀
Thanks!
Giorgio
