Encounter 'A Store With That Domain Name Already Exists' Errors.

[ShaneCruz]

  

Can someone help with this error? I have a ticket 33794156 and it's been 4 days since the last update but support is NOT helping at all... so one is responding to me anymore. They are saying I should be able to connect my domain last Friday but until now I get the same error when connecting my domain narrowslabs.com

[Victoria]

Hi, @ShaneCruz.

Welcome to the Shopify community. 

Thank you for advising you've created a request with our support team. I understand you're looking for clarification on how to connect your domain. Based on the screenshot shared, our team will need to take a look at the domain and your account settings to determine what next steps will need to be taken. 

I recommend replying directly to your existing support ticket that you've shared here. The team handling your request will be in the best position possible to assist you further. Through our community forums, we are unable to provide account-specific support or look directly into support tickets. 

I had a chance to browse your storefront, and you've done a great job of putting everything together. What inspired you to start your online business?

I'd also like to share feedback to help improve brand visibility. I noticed you haven't had a chance yet to add a favicon to your store. A favicon is a tiny image that appears next to your store's name in the web browser bar. This can help customers identify your brand when navigating to your website. You can find more information and steps in our adding a favicon resource.

Secondly, did you know you can remove the powered-by-Shopify text? For branding purposes, you can add your own business name in the footer so customers will not see the Shopify text. 

I hope this helps!