Error: Server Error is displayed on the product page

saral
Visitor
3 0 0

Error: Server error
The server encountered an error and was unable to complete your request.

 

Please try again in 30 seconds


Displayed on the products page of My store. How do I solve this problem?

Replies 6 (6)

Akibhusen
Shopify Partner
715 121 147

Could you please share your store URL?

saral
Visitor
3 0 0

Thank you very much for your reply. The link to our website is https://nexpow.com/. There is an error message at the bottom of the page of each product

Akibhusen
Shopify Partner
715 121 147

Can I get access of your theme code? so, I can check and let you the what is the actual reason for this issue

Lana
Shopify Staff (Retired)
849 77 107

Hello @saral!

 

The first step in investigating this should be some local troubleshooting to confirm whether this error is specific to you, or if every customer has the same experience.

 

I recommend the following:

 

  • Clear your cache and cookies on the Google Chrome browser, then go back to that product page and see if the error is still there.
  • Attempt to do the same on an alternative device i.e. if you're using mobile, try this on desktop.
  • Reset your internet connection and try again. Sometimes, network errors can lead to similar issues.

 

If all of the above steps fail, please share your store link with me here, let me know which product page is affected, and I can check it our on my end here.

 

While we are looking into this, I noticed that you're a new member in our Community, so I wanted to give you a warm welcome. Tell me what you're currently working on in your store (besides trying to figure out this error), and I would be happy to see how else I can help you out.

 

Lana | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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saral
Visitor
3 0 0

Thank you very much for your reply. The link to our website is https://nexpow.com/. There is an error message on the page of each product

Lana
Shopify Staff (Retired)
849 77 107

Thanks for sharing the link!

 

I had a look, but all of the products appear perfect for me, - in fact, the website looks really good in general:

 

07-49-v29ii-6qwlr

 

 

Did this problem since get resolved for you? Have you tried the troubleshooting steps I suggested earlier?

 

If it persists, could you send me a screenshot of what these errors look like? 

Lana | Social Care @ Shopify
-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog